Customer Service

Medicool prides itself on offering the BEST CUSTOMER SERVICE on our complete product line.
We stand by our products and guarantee your satisfaction.

For technical or warranty assistance on any Medicool product call us at our California office
Monday through Friday between the hours of 8:00 AM and 5:00 PM.

E-mail: service@medicool.com
In the United States call toll free: 1-800-433-2469
International calls: 1-310-782-2200

For product information on any Medicool product call us at our California office
Monday through Friday between the hours of 8:00 AM and 5:00 PM.

E-mail: questions@medicool.com
In the United States call toll free: 1-800-433-2469
International calls: 1-310-782-2200

If you are a Distributor looking to market Medicool Products to your customers,
Please e mail your request to Distributorcontact@medicool.com

For complaints or feedback on any Medicool product :
E-mail: questions@medicool.com

Refund & Cancellation Policy

Any items ordered via Medicool.com can be cancelled before your order is shipped. Please
contact us as soon as possible after your order is placed Monday through Friday between
the hours of 8:00 AM and 5:00 PM at 800-433-2469.

After your order has been shipped you can return any item undamaged/unsoiled item with
all original accessories and packaging for a full refund less shipping & handling within 30 days
of the Invoice date. A Store credit will be issued if received after 30 days. A 15% restocking fee
will be charged if item is received without all of the original accessories and packaging.
Please contact customer service at 800-433-2469 for an RMA.